Shipping Policy

Shipping and Return Policy

Silkywaysoap accepts orders 24 hours a day, every day of the week. Orders are processed in the order that they are received. All orders are shipped from our location in Grand Rapids, Michigan via USPS. We ship to all 50 U.S. states, and processing time for orders is 2-6 business days. We are a small business and we will ship as soon as possible. Thank you for understanding.

Lost or Stolen Packages 

Silkywaysoap is not responsible for packages that are delivered to the wrong address or packages that are missing after showing delivered due to an incorrect or incomplete shipping address provided by the customer. Once an order has been shipped, we trust that the carrier will get the package to you within their stated time-frame. We do not take responsibility for lost or stolen packages. Please contact the courier for missing package claims. We do not issue refunds for packages that are lost or stolen.

Damaged Packages 

If this happens, please contact us as soon as possible within 48 hours of delivery confirmation to report any damages to your product and we will do our best to help you.